Terms & conditions

Signature de contrat

The "Last updated" date : 01/10/2021.

Welcome and thank you for your trust. You will find below the General Terms and Conditions of Sale applicable to the Rungo.biz website.

Preamble
The General Terms and Conditions of Sale describe below detail the rights and obligations of DARIOT Romuald (the Service Provider) and its Customer in the context of the sale of its services.Any service provided by Rungo.biz therefore implies the Customer's unreserved acceptance of these GTS.

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The signature

Signature de contrat
Article 1 - Definitions

Capitalized terms refer to the following definitions: The "Service Provider" refers to DARIOT Romuald, whose head office is located at Rungo, 231 rue Saint-Honoré 75 001, Paris, France, registered with the Registre "du Commerce et des Sociétés" under number 849107826, whose intra-community VAT number is FR88849107826. The " Website " refers to the Internet website(s) accessible from the URL link https://rungo.biz/ and all the websites published by the Provider to present its services. The "General Terms and Conditions of Sale" or "GTS" refers to the present General Terms and Conditions of Sale, applicable within the framework of the contractual relationship between the Company and its Customers, which include the Privacy Policy that may be available on the Site and any element of the Site to which they expressly refer. The "Order" means any subscription to a service by the Client with the Company. Commercial Proposal" means the Order that systematically follows one of the documents provided by the Provider to the Client. The signature of the Sales Proposal implies the conclusion of a Contract and the unconditional acceptance of these GTS; The "Client" refers to the individual or legal entity, professional or not, subscribing to a service with the Company. The person or company signing the present General Terms and Conditions of Sale guarantees the payment of the invoice even if it is made out in the name of a third party. The "Content" refers to all the data provided by the Client to DARIOT ROMUALD for the purpose of providing the Services, including, but not limited to, texts, images, graphics, photos, files and databases. The Content remains the exclusive property of the Client; The "User" means any person browsing the Website. "Partner" means any professional partner with whom the Company has a business relationship in connection with the provision of the Service and to whom the Customer may be referred in connection with the provision of the Service.

Article 2 - Guidelines

2.1 These General Terms and Conditions of Sale concern services provided between professionals (Provider/Customer). These General Terms and Conditions of Sale express the entirety of the obligations of the parties. They constitute the sole basis of the commercial relationship between the parties, and, in this sense, the Customer is deemed to accept them without reservation.

2.2 These General Terms and Conditions of Sale prevail over any other document, and in particular over any General Terms and Conditions of Purchase. They apply, without restriction or reservation, to all services rendered by the Provider to Customers of the same category.

2.3 The Service Provider and the Customer agree that these Terms and Conditions shall exclusively govern their relationship. The Service Provider reserves the right to modify these Terms and Conditions from time to time. Updates will be posted on the General Terms and Conditions of Sale (GTS) page on the Agency's website https://rungo.biz/condition-generale-de-vente . They will be applicable as soon as they are put online. The present General Terms and Conditions of Sale are communicated to any Customer who requests them, in order to enable him to place an Order. The Service Provider reserves the right to deviate from some of the clauses herein, depending on the negotiations conducted with the Customer, by establishing specific terms of sale. The Service Provider may, in addition, establish categorical General Terms and Conditions of Sale, derogating from the present GTS, depending on the type of Customer considered, according to criteria that will remain objective. The Customers meeting these criteria will then have these categorical General Terms and Conditions of Sale applied.

2.4 The GTS are accessible at any time on the Site and prevail, if necessary, over any other version, previous or future. The GTS take effect from the date of their update indicated at the top of the present document, and apply to the exclusion of all other conditions, and in particular those applicable to sales through other distribution and marketing channels.

Article 3 - Content

3.1 The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in the context of the sale of services offered by the Provider to the Customer.

3.2 The Commercial Proposal constitutes a contractual proposal for which the Customer expressly declares that it has the power, authority and capacity to enter into it and to perform the obligations incumbent upon it.

3.3 The Service Provider's areas of expertise include: research and consulting, global communication campaigns, written communication, interactive communication, audiovisual communication, event communication, digital marketing, content marketing, search engine optimization (SEO), search engine advertising (SEA), press relations, e-reputation, community management, training, creation of websites and mobile applications, web maintenance and support and, in general, all services requested by the Customer that have been the subject of a formal Business Proposal from the Agency.

Article 4 - Order

4.1 The Customer receives the Commercial Proposal in PDF format for the services mentioned in Article 3.

4.2 For the Order to be validated, the Customer must accept the Commercial Proposal and sign it in the space provided. Acceptance of the Sales Proposal will result in an invoice being sent by email and will be considered as confirmation by the Service Provider, in accordance with the conditions described below. Payment can be made in different ways: CB/Check/Cash/Direct debit/Transfer.

4.3 Any Order implies acceptance of the prices and descriptions of the services offered.

4.4 In the event that the Service cannot be provided, the Customer will be informed by email. The Order for this service will then be cancelled and possibly refunded, the rest of the Order remaining firm and definitive. For any question relating to the follow-up of an Order, the Customer should call +262 0693 303 970, Monday to Friday, from 8 a.m. to 5 p.m. (cost of a local call).

Article 5 - Signature

The Customer and the Provider acknowledge that the electronic signature by electronic means is deemed to have the same binding character as the handwritten signature. Therefore, both parties acknowledge that they are bound by the terms of this Agreement through the Customer's electronic signature which reflects their full agreement to this Agreement. The provision of the Commercial Proposal signed by the Customer and the final validation of the Order shall constitute proof of the Customer's agreement and shall be valid:

  • Payability of amounts due;
  • Signature and express acceptance of all transactions.
Article 6 - Proof of the transaction

The computerized registers, kept in the Provider's computer systems under reasonable security conditions, shall be considered as proof of the communications, Orders and payments made between the parties. Purchase orders and invoices shall be archived on a reliable and durable medium that can be produced as proof.

Article 7 - Information on services

7.1 The services governed by these GTS are those listed on the Provider's Website and indicated as being performed by the Provider or under its control. They are offered within the limits of the availability of the Provider. The services are described and presented with the greatest possible accuracy. However, the Provider cannot be held responsible for any errors or omissions in this presentation.

7.2 Pursuant to its exclusive hierarchical and disciplinary authority over its personnel, the latter shall remain under the effective control of the Provider during the full performance of the Services. In the event of intervention on the Customer's premises, the Service Provider undertakes to comply with the health and safety obligations of which the Customer shall inform the Service Provider, provided that the Service Provider's personnel are afforded the same protection as the Service Provider's employees. The Service Provider guarantees the regularity of the situation of its personnel with regard to Articles L. 1221-10 and subsequents and L. 3246-1 and subsequents of the Labor Code. The Service Provider further certifies that it complies with the provisions of Articles L. 8221-1 and L. 8221-2 of the French Labor Code, relating to the fight against undeclared work, as well as with the provisions of Book III, Title IV of the Labor Code. During the term of the Services and for a period of one year after its completion, the Client agrees not to solicit or attempt to solicit (or assist any other person in soliciting or attempting to solicit) any employee of the Service Provider with whom the Client has had contact in connection with the performance of the Services. In case of violation, the Client shall owe the Service Provider, as a penalty clause, compensation equal to one year of the last gross salary/payment of the person so dismissed.

7.3 All additional interventions will give place to an hourly invoicing of 100,00 € excluding tax.

Article 8 - Price

8.1 Unless otherwise agreed, the price of the Services shall be based on the number and experience of the personnel required and the level of skill and responsibility required; hourly rates shall be reviewed periodically. Travel, subsistence and accommodation expenses incurred in the performance of the Services shall also be charged, where applicable.

8.2 VAT at the applicable rate shall be added to the fees and disbursements, if any.

8.3 Delays or other unforeseen problems, which are beyond the control of the Service Provider, may result in additional fees that may be subject to additional billing. The Service Provider agrees to inform the Customer of such delays and/or problems as soon as they occur so that the consequences can be assessed with the Customer.

8.4 Invoices will be issued for services provided and disbursements incurred on a provisional basis and as they are incurred. Unless otherwise agreed, invoices are issued monthly. Payment of invoices is due: upon receipt.

8.5 The prices of the service are subject to change according to new features and innovations. The Customer may terminate the Agreement by registered mail with acknowledgment of receipt within one month after receiving the notification of the price increase from the Provider.

8.6 In return for access to the service, the Customer undertakes to pay its invoices, without deferring payment for false or insignificant reasons. Failure to pay an invoice will result in the immediate suspension of current and scheduled services and/or termination of the contract, without cancellation of the debt incurred, without payment to the Customer of any compensation whatsoever. If the Service Provider is forced, after the usual kind reminders and formal notices, to take the matter to court. A penalty will be charged to the Customer to cover the costs of litigation, without prejudice to the decision of the court.

8.7 Payment for flat-rate social networking and digital marketing services is invoiced monthly at the price described in the duly signed Commercial Proposal.

8.8 The cost of putting a Website online shall be subject to a deposit of fifty (50) percent of the total amount of the Commercial Proposal. Work shall commence upon receipt of said deposit.

8.9 The balance must be paid upon final acceptance of the deliverable made during the service, account to the management fees of Website, they will be billed monthly for one year (12 months).

8.10 Payment for yearly lump sum services is staggered as follows: Payment at the beginning of the month within 8 days of receipt of the invoice. 8.11 Early payment of invoices does not give rise to any discount.

The terms of payment

Signature de contrat
Article 9 - Terms of payment and deadlines

9.1 Any Order, as defined above, shall give rise to the payment of a deposit calculated as follows: 50% of the amount including VAT, unless other conditions are mentioned in the Commercial Proposal or the invoice.

9.2 The Provider offers the Customer various means of payment as described in Article 4. Payment for services is made exclusively in euros. The bank details are shown on the invoice or Commercial Proposal for any payment by direct debit or bank transfer. In case of simple disagreement, an e-mail addressed to the Provider will be necessary to formulate the request. In case of persistent disagreement on a part of the invoices, the Customer is obliged to indicate under 5 working days and by registered letter with acknowledgement of receipt to the Provider the reason of the dispute. In the event of failure to file a claim, the Customer shall be charged late penalties on the amounts remaining due in accordance with Article 8 hereof. The Service Provider reserves the right to suspend any Order processing and any delivery in case of refusal of payment authorization from the officially accredited organizations or in case of non-payment. Such suspension shall not constitute a cause of liability for the Provider. The benefit of the order is personal to the Customer and cannot be transferred to a third party without the Provider's authorization.

9.3 Any delay in payment shall result in the immediate payment of all sums due to the Service Provider by the Customer, without prejudice to any other action that the Service Provider may be entitled to take against the Customer in this respect. In the event that the delay in payment exceeds two (2) months, the Provider reserves the right to take legal action and the Customer shall not be entitled to claim compensation from the Provider due to the suspension of its services as a result of a payment incident. The Provider's Commercial Proposals are offered, the projects presented if not selected must be returned to the Agency in their entirety (digital and paper documents) and remain the property of the Provider (the Agency). In the event of termination of the Agreement for any reason whatsoever, all outstanding amounts due to the Provider shall become immediately payable.

9.4 In accordance with the law, any delay in payment shall oblige the Provider to charge late payment penalties. The rate of late payment penalties is based on the minimum rate, i.e. 3 times the legal interest rate; in addition, the late debtor shall be required to pay the Service Provider a flat-rate compensation for collection costs of 40 euros; in addition, the Service Provider shall be entitled to suspend the performance of the services until full payment of the unpaid invoice without this non-performance being considered as being attributable to the Service Provider.

9.5 The Service Provider reserves the right to suspend the processing of any Order and the provision of any service in the event of a refusal to authorize payment by credit card or direct debit by officially accredited organizations or in the event of non-payment. The Service Provider reserves the right to refuse to process an Order from a Customer who has not paid in full or in part for a previous Order or with whom a payment dispute is pending.

9.6 If the Service Provider offers the Customer to pay the full amount of a specified fixed price in installments, this is not a non-binding payment or a monthly subscription, but a payment schedule for the price of the service. The total price corresponding to the sum of the instalments is due, regardless of the number of payments envisaged.

Article 10 - Duration

10.1 The duration of the services is defined in the Commercial Proposal. Monthly subscriptions are taken out for a maximum firm term of 12 months and are tacitly renewed for periods of 12 months.

10.2 The Service Provider undertakes to ensure the quality of its services in accordance with any specifications for an Internet Site and the print orders for graphic materials and WebMarketing actions. Any intervention of the Provider on the Website will be subject to Commercial Proposals and additional invoicing. An annual management subscription is offered to the Customer to ensure the proper functioning of the Website in the long term.

10.3 The Contract shall take effect on the date of the Commercial Proposal in paper or electronic form and the payment of a deposit of 50% of the total amount of the Commercial Proposal. Orders shall only be taken into account upon return of the "Commercial Proposal" and the corresponding specifications (depending on the Customer's project), dated, signed and respectively preceded by the words "Good for agreement" or "Read and approved" by the Customer, the signatures implying acceptance of the terms of the Commercial Proposal and validation of the specifications. The Commercial Proposals thus communicated to the Customer are valid for 30 (thirty) days.

10.4 This contract is entered into for a fixed term of 12 months in the case of subscription for website management or social network management. This contract comes into force upon signature of the Customer. It is tacitly renewable by successive periods of the same duration. In case of force majeure or during periods of closure clearly announced on the homepage of the site, the intervention times will be, within the limits of the availability of the Provider, those indicated below.

10.5 The delivery period shall begin on the date the Order is registered as indicated in the Order confirmation e-mail. The delivery time does not depend solely on the Provider but on the Customer who is responsible for providing the necessary elements for the completion of the work (documents, access codes to the hosting server, etc.). The Service Provider shall not be liable for any delay caused by the Customer due to insufficient or late transmission of these elements.

10.6 The Service Provider reserves the right to suspend any Order pending receipt of the Customer's items to be included therein, without prejudice or financial consideration and without this constituting grounds for termination of the Order. Delays in delivery shall not be grounds for cancellation of the Order by the Customer, nor shall they give rise to the payment of damages, indemnities or penalties.

10.7 For services performed in Metropolitan France, the deadline is 45 days maximum, working days from the day following the day the Customer placed the Order. In case of delay, the Provider shall not be liable for any reason whatsoever. Consequently, no claim for compensation, of any kind, can be claimed by the Customer. In case of unavailability of the Provider to perform the service, the Customer will be informed as soon as possible and will have the possibility to cancel the Order. The Customer will then have the possibility to ask for a refund of the sums paid within 30 days at the latest of their payment.

10.8 The monthly subscription is taken out by the Customer for a minimum period of twelve months. The signing of the "Commercial Proposal" by the Customer implies a firm and irrevocable commitment to pay the full price of the service for the initial subscription period. At the end of this period, the Customer may terminate the subscription at any time by giving three months' notice prior to renewal. The termination will take effect at the end of the current subscription. No other amount will be required and no amount already paid for the subscription will be refunded.

10.9 When the service is provided for a minimum commitment period of one year, it is tacitly renewed for a period of one year on each anniversary date of the signing of the "Commercial Proposal". The Provider will send to the Customer by email at the earliest three months and at the latest one month before the renewal date, in an apparent box, the information that it may not renew the subscription and the deadline by which the Customer must inform the Provider that it does not wish to renew the contract. If this information has not been sent to him, the Customer may terminate the contract free of charge at any time after the renewal date.

Article 11 - Methods of implementation7

11.1 Termination by either party, notified by registered letter with acknowledgment of receipt at least 3 months before each contractual deadline. The Customer may put the services provided for in this contract out to tender during the 3-month notice period. However, in case of change of Provider, the Customer must wait for the renewal date of the present contract or pay an indemnity equal to the total sums including all taxes not due under the present contract.

11.2 The Customer may terminate his subscription at the end of each annual period by email to bonjour@rungo.biz or by registered letter to the following address: 9 rue Pierre Marinier, 97438 Sainte-Marie (La Réunion) at the latest 3 months before the renewal date of the contract. In case of late termination, the contract will be renewed until the end of the next period which will have to be fully paid by the Customer, which he expressly accepts. Cancellation is initiated only after confirmation of payment by the Provider's banking institution. It is provided within the time period specified in the "Commercial Proposal", starting from the receipt by the Provider of the Order form. In case of non-compliance with the above payment conditions, the Provider may suspend or cancel the service.

11.3 The end of the service will result in an end-of-service email.

11.4 Termination of optional services does not result in termination of the Contract.

Article 12 - Mutual obligations of the parties - Receipt of deliverables

Collaboration between the Provider and the Client. The Provider attaches great importance to the pleasure of collaboration, to the respect of the work of both Parties, to the cordiality of exchanges and to the sharing of knowledge. As part of the close collaboration expected between the Parties and formalized in particular by the Commercial Proposal / Quotation and / or the specifications and the reciprocal commitments to implement the specifications, a complete, exhaustive and good faith exchange of information shall occur. This exchange shall take place at regular intervals and as necessary with reasonable notice. Each Party undertakes to alert the other Party of any anomaly or difficulty jeopardizing the proper execution of the project or of all or part of the Services. Acceptance of deliverables All deliverables sent to the Customer are delivered within the framework of the agile methodology which takes into account the needs of the Customer as the design, the field analysis, the progress of the project and the feedback from the Customer and its prospects. However, it is agreed between the Parties that any deliverable may only be subject to a request for modification by the Customer within five (5) working days of its receipt, failing which it shall be considered validated. In addition, the Customer is entitled to a maximum of three (3) round trips for each deliverable included in the price of the Services. Beyond that, any request for modification will be subject to an estimate from the Provider.

Article 13 - Obligations of the Provider

The Provider's obligations constitute an obligation of means at the end of which the services will be carried out in strict compliance with the professional rules in use as well as, if necessary, in accordance with the conditions of the contract. To this end, the Provider shall assign to the execution of the services the professionals with the skills required to ensure their realization in accordance with its quality standards.

Article 14 - Customer's obligations

14.1 The Agreement is entered into with respect to the Customer. Unless the Provider has given its express prior consent, the Provider shall not assign or transfer the Agreement or the benefit of the use of the service to a third party in any form whatsoever and shall not market the service or any optional service to a third party in any form whatsoever.

14.2 The Customer shall not make any fraudulent use of the service or optional services or send messages that may result in a large number of responses.

14.3 The Customer agrees not to use the Service in an abnormal manner and in particular not to take any action that could jeopardize the security or availability of the Provider's servers or network.

14.4 The Customer shall refrain from any activity that would be in conflict with the European laws and regulations in force.

14.5 The Customer must immediately notify by mail any change of address or contact information.

14.6 The Client agrees to provide the Agency with all information necessary for the proper conduct of the project. The Client undertakes: to provide the Service Provider with complete, accurate and timely information and documents without the Service Provider being obliged to verify their completeness or accuracy; to make decisions in a timely manner and to obtain the necessary hierarchical approvals; to designate a correspondent with decision-making authority; to ensure that the key contacts and the correspondent are available throughout the execution of the services; to notify the Service Provider directly of any difficulties relating to the execution of the services.

14.7 The Customer agrees to provide all text, image, video and sound elements necessary for the performance of the Contract and to cooperate with the Service Provider by making available any documents or information that may be requested by the Service Provider. All text and media content shall be provided by the Customer prior to the commencement of the work and in their entirety. The Customer agrees to provide the Provider with all the information required to perform the services under this Agreement, including access codes to the Customer's hosting server so that the Provider can install the Website, manage the Website or manage the social networks.

14.8 The Customer agrees to cooperate actively with the Service Provider by providing the Service Provider in a timely manner with the information and documents necessary for the proper performance of the Agreement. The Service Provider shall not be liable for any delay in the performance of the work due to the Client's failure to comply with this undertaking. The Client shall not compromise the smooth running of the project by a state of mind contrary to full cooperation.

14.9 The Customer agrees in particular to understand the technical problems that may arise from features or information not clearly stated in writing at the start of the project.

14.10 The Customer agrees to retain all original copies of all resources provided to the Service Provider who shall not be liable for any loss or modification of the Website by the Service Provider or any other person.

Article 15 - Information and publicity

The Customer acknowledges and agrees: that the parties may, unless otherwise requested by the other party, correspond or transfer documents by email over the Internet; that neither party has any control over the capacity, reliability, access or security of such emails; that the Service Provider shall not be liable for any loss, damage, expense or injury caused by the loss, delay, interception, misappropriation or alteration of any email caused by any event. In general, the parties agree to comply with the regulations applicable to the protection of personal data and in particular the provisions of Law 78-17 of January 6, 1978 relating to data processing, files and freedoms.

Article 16 - Intellectual Property

16.1 GDRP 16.1.1 The Provider cannot be held responsible for the interpretation and the use that will be made by the Customer of the GDRP regulation. It is only bound by an obligation of means to assist its Customer in the compliance of its Website. Its responsibility could not be committed in the hypothesis where: the Customer uses external services of which the Service Provider has not been aware or of which it is not at the origin of the use and/or integration the external services concerned do not allow the deletion or modification of the tracking markers one of the Service Provider's suppliers has not complied with its own obligations with respect to the GDRP the new regulation on data protection had to evolve. 16.1.2 The Customer hereby acknowledges that the GDRP compliance assistance service offered by the Provider does not exempt him from his own obligations related to the GDRP, and that in any case, it only concerns the compliance of his Website and not the other obligations to which he is subject. He will have to make sure with his legal department and/or his adviser of the relevance and the validity of the intervention of the company compared to the information which it has. 16.1.3 The Customer agrees, unless he/she objects by mail to the Provider, to receive by electronic mail (email, SMS, message left on the answering machine) commercial information about the Provider's services. 16.1.4 The Customer agrees that the Service Provider may use the Customer's information for the following purposes

  • the operation of the Provider's services;
  • promotion of the Provider's services or those of its partners by any means other than e-mail.

16.2 INFORMATION TECHNOLOGY 16.2.1 Creation of showcase Websites: The Provider creates Websites based on online software, often open source. The Provider cannot be held responsible for any technical modification made to one of these softwares by the Provider owner. The same applies to the modification of the code of a development language or of an API for connection to a payment system. 16.2.2 Creation of e-commerce Websites: Similarly, the Provider creates Websites whose purpose is to sell products or services based on online software, often open source. The Provider cannot be held responsible for the malfunctions caused by these softwares and its responsibility is not engaged in the possible losses of turnover. The same applies to the modification of the code of a development language or of an API for connection to a payment system. 16.2.3 Domain names: The Customer shall be solely responsible for the choice of the domain name, for the prior research of any prior rights held by third parties and shall be solely responsible to such third parties. The Customer shall hold the Agency harmless in the event of any legal action, or liability claim in general, brought by a third party against the Agency on any grounds whatsoever, relating to the domain name(s) in question. In the event of termination or suspension of the contractual relationship, the fees and costs of transferring the delegation shall be borne by the Client. 16.2.4 Hosting: The Provider also offers to host the Customer's Site by a third party company. The Service Provider shall not be liable if the server of our provider is unavailable for reasons of force majeure, including, but not limited to, long-term failure of the public or private electricity distribution network, failure of the public or private telecommunications network, loss of Internet connectivity due to the public and private operators on which the provider depends. In the event of a serious incident affecting the proper functioning of the hosting platform, the Provider will endeavor to take all necessary measures with its supplier to ensure the maintenance of the service. The Provider cannot be held responsible for damages such as commercial prejudice, loss of customers, loss of orders or loss of brand image. In any case, the amount of damages we could be ordered to pay is limited to the annual amount of the hosting contract. The Customer is solely and entirely responsible for the content of the pages published on its Site. In this respect, and in particular, the Customer undertakes not to host Sites proposing racist or illegal content and those with hypertext links to this type of Site or content of a defamatory or insulting nature or Sites of a pornographic nature. As a reminder, the publications constitute intellectual works within the meaning of Article L 112-2 of the French Intellectual Property Code and are protected by copyright. Any violation of the legal provisions engages the only responsibility of the customer. 16.3 MISCELLANEOUS 16.3.1 In the event that any of the Provider's recommendations or the use of items delivered pursuant to any of the Provider's recommendations involve the use of goods, models, drawings, photographs, etc. that are subject to intellectual property rights owned by third parties, the Provider shall inform the Customer of the existence of such rights and the consequences of their use. The Customer shall be solely responsible for taking all measures to allow the use of such rights, including negotiating on its own behalf the rights of use in such a way that the Service Provider is able to rely on them for the purposes of the services. For the purposes of the Services, the Service Provider may use or develop software, including spreadsheets, documents, databases and other computer tools. In some cases, such aids may be made available to the Client upon request. Insofar as these tools have been developed specifically for the Provider's needs and without consideration of the Customer's own needs, they are made available to the Customer for the duration of the contract as is and without any guarantee attached, for simple use; they shall not be distributed, shared or communicated to third parties, whether in whole or in part. This temporary availability shall not entail any transfer of rights or guarantees, whatever the title, to the benefit of the Customer or of the third party.16.3.2 The Provider reserves all right, title and interest in:

  • The original materials contained in the work, documents, memoranda, consultations, opinions, findings or other proceedings, etc., performed in connection with the Services, including, without limitation, all copyrights, trademarks and other intellectual property rights therein;
  • All methods, processes, techniques, developments, and know-how whether or not incorporated in the Services or developed or provided by the Service Provider in connection with the Services.

16.3.3 The Customer may, without geographical limitation, free of charge and irrevocably, use internally and for the duration of copyright protection, the elements designed by the Provider and integrated into its work. The Customer shall not distribute, market, and more generally make available or grant the use of these same elements to third parties without the Provider's consent. Neither party may mention or use the name, denomination, trademarks and logos or other designations, whether commercial or not, of the other party without the prior written consent of the latter. 16.3.4 Notwithstanding the foregoing, the Service Provider may use the Customer's name, trade name, trademarks and logos during the term of the Agreement to the extent strictly necessary for the performance of the Services, including in proposals for subsequent Services. Furthermore, the Customer authorizes the Service Provider, upon completion of the services, to quote its name/brand/logo as a reference and to accompany this quote, if necessary, with a generic description of the services performed. The Customer undertakes to include at the bottom of each page of its Internet site the discreet mention "Site created by Rungo.biz", possibly accompanied by a link to URL https://rungo.biz/ and a logo. The transfer of ownership will only take place upon receipt of full payment of the price of the service.

Article 17 - Documents

The Service Provider shall retain the original documents provided to it, and shall return them to the Customer upon request. All documents, data or information provided by the Customer shall remain the property of the Service Provider. The Service Provider shall retain a copy of only those documents required for its working files. The working documents prepared as part of the services are our property and are covered by professional secrecy.

Article 18 - Independence

In the event that a conflict of interest or independence issue arises during the performance of the services, the Service Provider shall immediately inform the Client and seek with the Client the most appropriate solution to the situation in accordance with the applicable rules. In particular, if a change in regulations or professional standards prohibits the Service Provider from continuing its services, the Service Provider shall make available to the Client the results of the services as well as all documents necessary for their completion, including its Documents as is, in order to facilitate the continuation by a third party.

Article 19 - Liability of the Provider

19.1 The entire liability of the Service Provider and its employees for any failure, negligence or misconduct in the performance of the Services shall be limited to the amount of the fees paid for the Services in question, to cover claims of any kind (including interest and costs), regardless of the number of actions, grounds or parties to the disputes. 19.2 The Provider's liability shall be limited to proven fault or negligence. This provision shall not apply to liability for death or personal injury or any other liability which is prohibited by law from being excluded or limited to direct damages to the exclusion of any consequential damages of any kind. In addition, the Provider shall not be liable for any of the following:

  • force majeure ;
  • disruption or local unavailability due to its telephone service provider, Internet service provider or electricity supplier;
  • as a result of a failure or deficiency of a service for which it is not responsible nor its possible subcontractors;
  • for facts and/or data that do not fall within the scope of the services, and/or that are not an extension of them;
  • in case of use of the results of the services, for a purpose or in a context different from that in which it intervened, of erroneous implementation of the recommendations or of failure to take into account the reservations of the Provider.

19.3 The Service Provider shall not be liable to its insurers for consequential damages, loss of profits, loss of opportunity or loss of expected profits, or for the financial consequences of any actions brought by third parties against the Customer.

Article 20 - Warranty

The Provider warrants to the Customer against any lack of conformity of the services and any latent defect arising from a defect in the design or supply of such services to the exclusion of any negligence or fault of the Customer. In any event, in the event that the Provider's liability is retained, the Provider's warranty shall be limited to 50% of the amount paid by the Customer for the provision of the services. However, the Provider declines any liability in case of :

  • Misuse or negligence of the Customer (e.g.: careless securing, transmission of identifiers to third parties...);
  • Problem independent of the Customer and the Provider (e.g.: defective CMS...);
  • Intervention of another Service Provider (e.g.: a third party who modifies the code at the same time as the Service Provider).

Web Management

Signature de contrat
Article 21 — Contrat de gestion de Site Web

21.1 The Customer acknowledges having checked the adequacy of the service to its needs and having received from the Provider all the information and advice necessary to subscribe to this commitment of management of its Website with full knowledge of the facts. The management assumes only the updates of the installed products and concerns only the Website whose domain names are specified in the contract. The management includes:

  • The regular update of the WordPress CMS, the theme used and the extensions to their latest version (in the case of WordPress) or other language;
  • Basic optimization of the database;
  • Backup of the pages and the database;
  • Preventive measures that the Provider deems necessary to ensure the stability, consistency and security of the Website without having to obtain the Customer's prior consent.

Management does not include :

  • Modifications or additions of pages, articles, texts, images, videos, sounds, etc. ;
  • Optimization of the image bank: the Customer is required to delete multiple media that he has inserted himself and to verify that he has correctly named each media (without accents);
  • Resolution of problems due to improper handling by the Client;
  • The resolution of problems following the addition of extensions by the Customer;
  • The resolution of security problems such as malicious intrusions by third parties, theft and possible misappropriation of passwords, hacked or hijacked site...

21.2 When the management contract is subscribed by the Customer, the Service Provider will visit the administration area of the Customer's Website at least once a month to perform preventive checks. The updates included in the management will be done at the most appropriate time, judged by the Provider and in the interest of the Customer's Website.

21.3 If the renewal fee set out in the tariff is not paid in full, the Service Provider will not be able to carry out the renewal requested by the Customer. The Customer will receive an email notification of the closure of the management on the anniversary date of the management. The final termination of the management will occur according to the renewal anniversary date and the Customer will receive an email to inform him of the termination of the management for non-payment. If the Customer wishes to reactivate the management after D + 15, a supplement for service interruption will be applied. The management contract will be reactivated, once all the sums have been collected by the Provider (management contract price plus the service interruption surcharge).

Article 22 - Non-subscription to the Website management contract

22.1 If a management contract is not taken or renewed by the Customer, the Provider's responsibility towards the Customer's Website is totally released. Updates to the WordPress CMS or other language, theme and any modules installed on the Website become the responsibility of the Customer. As the Customer becomes the only administrator of his Website and may make mistakes, the stability of the Website is not guaranteed over time.

22.2 The Customer may have to purchase premium licenses for the theme and plug-ins or external services used in order to update them themselves and, in the case of WordPress, to ensure the compatibility of the theme used with the latest versions of WordPress. This principle also applies with the rest of the services or other languages offered by the Agency.

22.3 Once the contract is completed and the Website is online, and only if a management contract has not been signed, the Customer is recommended to change the passwords that give access to its site. The Service Provider shall not be liable for any damages incurred if the Customer has not changed its access codes.

22.4 If no management contract was subscribed by the Customer and in case of a later technical problem or if the Website had to be installed again on the hosting server, a new Commercial Proposal will be established by the Provider to solve and repair the problem. The Customer will be free to accept this Business Proposal or to choose another provider.

22.5 The Provider has no obligation to control changes made to the Website by the Customer or any other person not working for the Provider. The Customer or its designee administering the Website by adding pages, articles and media shall be responsible for maintaining the media library in good order. In particular, the Customer shall delete multiple or unused images. In order to ensure the stability of the website's backups, the customer shall in particular ensure that the images are not named with accents. The Customer is obliged to check the changes he makes on the Website himself. The Provider shall not be liable for any loss of data due to the Customer's negligence.

22.6 In case of malfunction of the Website due to a bad manipulation by the Customer, the Provider will automatically invoice the Customer for the management hours that will have been necessary to restore the proper functioning of the Website.

22.7 The Service Provider is not responsible for the proper maintenance of the Website if the Customer performs updates of WordPress or other languages, theme and/or plug-ins used. If the Website is damaged by the Customer's intervention, the Provider will issue an invoice corresponding to the work needed to restore the Website. The Customer who will intervene on the source code will do it at his own risk and the Provider will not be held responsible for the website malfunction. The Provider declines any responsibility in the event that the management interventions were to prove impossible to carry out due to the seriousness of the damage suffered following the modifications made by the Customer on the Website.

Article 23 - Complaints

All claims, whether amicable or judicial, relating to the execution of the services must be made within one year of the end of the initial service (Year N, when the present contract is signed).

Article 24 - Right of withdrawal

The Customer being a professional buying within the framework and for the needs of his profession, there is no need to apply the right of withdrawal provided for by the Consumer Code.

Article 25 - Force majeure

All circumstances beyond the control of the parties, preventing the performance of their obligations under normal conditions, shall be considered as grounds for exoneration from the obligations of the parties and shall result in their suspension. The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence and their disappearance. Will be considered as force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by the latter, despite all reasonably possible efforts. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers. The parties shall meet to examine the impact of the event and agree on the conditions under which the performance of the Contract shall be continued. If the case of force majeure lasts longer than three months, the present General Terms and Conditions of Sale may be terminated by the injured party.

Article 26 - Partial non-validation

If one or more stipulations of the present General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations shall retain all their force and scope.

Article 27 - Non-waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these General Terms and Conditions of Sale shall not be interpreted for the future as a waiver of the obligation in question.

Datas

Signature de contrat
Article 28 — Protection des données personnelles

28.1 La Société respecte la vie privée de ses Clients. Elle s’engage à ce que la collecte et le traitement automatisé de leurs données ayant pour finalité l’amélioration du Site et du service, la fourniture de ces derniers, la prospection commerciale, la gestion des Commandes, des contrats et des litiges soient conformes au Règlement Général sur la Protection des Données (RGPD) et à la loi Informatique et Libertés dans sa dernière version.
28.2 Les données à caractère personnel des Clients ne seront pas conservées au-delà de la durée strictement nécessaire à la poursuite des finalités indiquées. Certaines données permettant d’établir la preuve d’un droit ou d’un contrat, peuvent faire l’objet d’une politique d’archivage intermédiaire pour une durée correspondant aux délais de prescription et forclusion des actions judiciaires ou administratives susceptibles de survenir.
28.3 Conformément à la loi Informatique et Liberté et au RGPD, le Client ou toute personne concernée par le traitement dispose, selon les conditions du droit applicable, d’un droit d’accès, de rectification, à la limitation du traitement, d’opposition au traitement, à la portabilité, d’effacement ainsi qu’un droit de ne pas faire l’objet d’une décision automatisée y compris un profilage. Le cas échéant, la personne concernée dispose également du droit de retirer son consentement à tout moment.
28.4 Le Client est informé et accepte que le Site et/ou le service puisse(nt) comporter des dispositifs techniques qui permettent de suivre l’utilisation (compte de l’utilisateur connecté, adresse IP, type d’application utilisée …) et qui sont susceptibles d’être utilisés dans le cadre de la lutte anti-contrefaçon, et/ou pour identifier et/ou prévenir une éventuelle utilisation illicite ou non-conforme du Site.
28.5 Toute demande d’exercice peut être adressée par mail à l’adresse contact@rungo.biz. Toute personne concernée par un traitement dispose d’un droit de réclamation auprès de la Commission Nationale Informatique et Libertés.
Pour plus d’information sur les traitements automatisés de données et les modalités d’exercice de ses droits, tout Utilisateur peut consulter la Politique de Confidentialité accessible à tout moment sur le Site et les mentions d’information sur les cookies utilisés par Le Prestataire.
28.6 Les données à caractère personnel qui sont collectées sont les suivantes : Nom/ Prénom/ Adresse électronique/ N° de téléphone/ Adresse postale/ Code postal/ Ville/ Numéros de carte de crédit/ Genre/ Sexe/ Profession/ Interaction avec les réseaux sociaux et plateformes externes/ Numéro de SIRET/ Raison sociale/ Kbis/ Logo. Toutes informations nécessaires au paramétrage du Système d’Information Client. Vos données personnelles peuvent être collectées par des plateformes externes lors d’interaction (Widgets sociaux/ Boutons [Tweeter Tweet, Facebook Like, Google +1, LinkedIn)…
28.7 Les données personnelles peuvent être partagées avec des sociétés tierces, dans les cas suivants : quand l’utilisateur utilise les services de paiement, pour la mise en œuvre de ces services, le Site Web est en relation avec des sociétés bancaires et financières tierces avec lesquelles elle a passé des contrats ;

  • Quand l’utilisateur autorise le Site Web d’un tiers à accéder à ses données ;
  • Quand le Site Web recourt aux services de Prestataires pour fournir l’assistance utilisateur, la publicité et les services de paiement. Ces Prestataires disposent d’un accès limité aux données de l’utilisateur, dans le cadre de l’exécution de ces prestations, et ont une obligation contractuelle de les utiliser en conformité avec les dispositions de la réglementation applicable en matière protection des données à caractère personnel ;
  • Si la loi l’exige, le Site Web peut effectuer la transmission de données pour donner suite aux réclamations présentées contre le Site Web et se conformer aux procédures administratives et judiciaires ;
  • Si le Site Web est impliqué dans une opération de fusion, acquisition, cession d’actifs ou procédure de redressement judiciaire, elle pourra être amenée à céder ou partager tout ou partie de ses actifs, y compris les données à caractère personnel. Dans ce cas, les utilisateurs seraient informés, avant que les données à caractère personnel ne soient transférées à une tierce partie.

28.8 Le Site Web met en œuvre des mesures organisationnelles, techniques, logicielles et physiques en matière de sécurité du numérique pour protéger les données personnelles contre les altérations, destructions et accès non autorisés. Toutefois, il est à signaler qu’Internet n’est pas un environnement complètement sécurisé et le Site Web ne peut pas garantir la sécurité de la transmission ou du stockage des informations sur Internet.
28.9 En application de la réglementation applicable aux données à caractère personnel, les utilisateurs disposent des droits ci-dessous mentionnés, qu’ils peuvent exercer en faisant leur demande à l’adresse suivante : contact@rungo.biz.
28.9.1 Le droit d’accès : ils peuvent exercer leur droit d’accès, pour connaître les données personnelles les concernant. Dans ce cas, avant la mise en œuvre de ce droit, le Site Web peut demander une preuve de l’identité de l’utilisateur afin d’en vérifier l’exactitude.
28.9.2 Le droit de rectification : si les données à caractère personnel détenues par le Site Web sont inexactes, ils peuvent demander la mise à jour des informations.
28.9.3 Le droit de suppression des données : les utilisateurs peuvent demander la suppression de leurs données à caractère personnel, conformément aux lois applicables en matière de protection des données.
28.9.4 Le droit de s’opposer au traitement des données : les utilisateurs peuvent s’opposer à ce que ses données soient traitées conformément aux hypothèses prévues par le RGPD.
28.9.5 Le droit à la limitation du traitement : les utilisateurs peuvent de demander au Site Web de limiter le traitement des données personnelles conformément aux hypothèses prévues par le RGPD.
28.9.6 Le droit à la portabilité : ils peuvent réclamer que le Site Web leur remette les données personnelles qui lui sont fournies pour les transmettre à un nouveau Site Web.
28.10 Le Site Web se réserve le droit d’apporter toute modification à la présente clause relative à la protection des données à caractère personnel à tout moment. Si une modification est apportée à la présente clause de protection des données à caractère personnel, le Site Web s’engage à publier la nouvelle version sur son site. Le Site Web informera également les utilisateurs de la modification par messagerie électronique à l’adresse suivante contact@rungo.biz, dans un délai minimum de 15 jours avant la date d’effet. Si l’utilisateur n’est pas d’accord avec les termes de la nouvelle rédaction de la clause de protection des données à caractère personnel, il a la possibilité de supprimer son compte.

Article 29 — Références Client et communication

29.1 Lorsque le Client adresse des écrits, des vidéos et/ou photographies au Prestataire, pour donner son avis ou témoigner sur le service fourni par Le Prestataire, et le cas échéant émet des commentaires ou publications concernant Le Prestataire (par exemple, sur ses réseaux sociaux), auxquels sont rattachés son identifiant et sa photo de profil sur les réseaux sociaux, alors le Client autorise Le Prestataire, à exploiter ces contenus pour la promotion de ses activités commerciales. Les contenus sont susceptibles d'être protégés par des droits à l'image et/ou des droits d'auteur, et dans ce cas, le Client concède au Prestataire, la possibilité de les adapter (sur la forme) et de les reproduire sur tous supports, notamment en les présentant comme référence commerciale et/ou en tant qu'avis. Par exemple, Le Prestataire pourra prendre des captures d'écran des publications sur les réseaux sociaux la concernant ou sur le service dont a bénéficié le Client, et les reproduire sur le Site en tant qu'avis.
29.2 Le Client reconnaît être entièrement rempli de ses droits et ne pourra prétendre à aucune rémunération pour l’exploitation des droits visés par le présent paragraphe. Ces droits sont concédés pour la durée de vie du Client concerné, augmentée d'une durée de 70 ans, et pour le monde entier. Le Prestataire se réserve la possibilité de soumettre au Client toute autre demande d'autorisation de prise de vue et de cession de droits, pour tous les cas non prévus aux présentes ou à titre ponctuel.

Article 30 — Évolution des Conditions Générales de Ventes

La Société se réserve le droit de modifier les termes, conditions et mentions des CGV à tout moment et sans préavis afin de les adapter aux évolutions du Site ou de son exploitation, et des caractéristiques du service. Les conditions applicables sont celles acceptées par le Client. Les modifications des CGV apportées par la Société ne s’appliqueront pas aux Services déjà souscrits, sauf pour les clauses liées à l’évolution technique du service, dès lors qu’il n’en résulte ni augmentation de prix, ni altération de la qualité ou des caractéristiques auxquelles le Client a subordonné son engagement. Le Client peut également être invité à accepter les CGV modifiées et à défaut, les dernières CGV acceptées continuent à s’appliquer jusqu’à ce que le service soit pleinement exécuté.

Article 31 — Responsabilité

31.1 Le Client est seul responsable des interprétations qu'il fasse des informations fournies au titre des Services, des conseils qu'il déduit ou qui lui ont été fournis dans le cadre des Services et des adaptations réalisées pour ses activités propres. L'exploitation des informations se fait sous la seule responsabilité du Client et à ses risques et périls, ce que le Client accepte expressément.
31.2 Le Client reconnaît qu’il a bénéficié d’informations et de conseils suffisants avant de s’engager et a conscience que tout résultat recherché comporte, par nature, des risques et demande des efforts conséquents. Le Client déclare qu’il a parfaitement conscience que les Services proposés n’ont qu’un caractère informatif n’engagent pas le Prestataire à l’obtention d’un quelconque résultat par le Client sauf garantie commerciale et particulière applicable au service. Tout service ne saurait s’assimiler à une prestation médicale, psychologique, juridique ou financière. Il ne permet pas d’obtenir un diplôme reconnu par l’État, et il n’a jamais été proposé à ce titre par le Prestataire. Le Client reste parfaitement libre de ses engagements et de se retirer du service dans les conditions prévues au contrat. Il agit sous sa seule et unique responsabilité. Seul le Client est dit « responsable » de son Site Internet et ce dès la mise en ligne. La responsabilité du Prestataire sera en conséquence entièrement dégagée dès la mise en ligne du Site Internet. Le Client est propriétaire du Site Internet et est libre de la gestion du contenu et de l’administration. Le Client déclare accepter les caractéristiques et les limites de l’Internet et reconnaît en particulier les points suivants : les données circulant sur l’Internet ne sont pas protégées, notamment contre des détournements éventuels.
31.3 Le Prestataire ne pourra en aucun cas être tenu pour responsable de problèmes liés à l’hébergement, au référencement, à la fiabilité de la transmission de données, au temps d’accès, à la rapidité de chargement du Site Internet. Le Prestataire exécutera ses prestations en respectant les règles de l’art en usage dans la profession. Il est expressément spécifié que le Prestataire n’est pas tenu par une obligation de résultat mais par un engagement de moyens. Quel que soit le type de formule du service sélectionné par le Client, la responsabilité du Prestataire est expressément limitée à l’indemnisation des dommages directs prouvés par le Client. En aucun cas, la responsabilité de la Société ne saurait être engagée au titre des dommages indirects tels que la perte de données, de fichier(s), perte d’exploitation, préjudice commercial, manque à gagner, atteinte à l’image et à la réputation du Client.
En tout état de cause, la responsabilité du Prestataire est plafonnée à l’égard des professionnels à 50% du montant du prix payé hors taxes par le Client en contrepartie de la fourniture du service dans la cadre duquel s’inscrit le litige, ce montant s’entend comme le maximum que pourrait être amenée à régler la Société à titre d’indemnité (dommage et intérêts) et de pénalités, quels que soient les chefs de préjudices allégués et les fondements juridiques retenus à moins que la loi ou la jurisprudence ne s’y oppose.
31.4 Le Client est seul responsable des propos et des contenus de son Site Internet, de l’ensemble des informations communiquées, de leur exploitation et de leur mise à jour, ainsi que de tous fichiers, notamment fichiers d’adresses. En conséquence, le Prestataire ne serait être tenu pour responsable du contenu des informations transmises, diffusées ou collectées, de leur exploitation et de leur mise à jour, ainsi que de tous fichiers, notamment fichiers d’adresses et ce, à quelque titre que ce soit. Avant de transmettre un élément graphique ou textuel au Prestataire pour la bonne réalisation du contrat, le Client doit s’assurer qu’il dispose de tous les droits de reproduction et d’utilisation de cet élément. Seule la responsabilité du Client est engagée à ce titre.
Le Client est civilement et pénalement responsable de la moralité, du respect des lois et règlements notamment en matière de protection des mineurs et du respect de la personne humaine ainsi que de ses données personnelles et des droits des tiers notamment en matière de propriété intellectuelle ainsi que de l’ensemble des données communiquées. Le Client s’engage à respecter les principes universels d’usage de l’Internet.
Le Client s’engage à ne pas proposer de pages, textes, images, sons, vidéos ou autres animations non conformes à la législation française. Le Client s’engage à ne pas utiliser de lien hypertexte pointant vers des Sites ou des pages allant à l’encontre des lois françaises ou internationales ou pouvant nuire à l’image du Prestataire.
31.5 Dans le cadre d’un service de gestion, le Prestataire se réserve le droit d’interrompre temporairement l’accessibilité au Site Internet sans droit à indemnités. Cependant, le Prestataire s’engage à mettre en œuvre tous les moyens dont il dispose pour minimiser ce type d’interruption. Le Prestataire est non responsable de la perte de revenus due à une interruption ou une défaillance de service.
31.6 Le Prestataire décline toute responsabilité en cas d’utilisation d’un thème premium ou gratuite qui ne serait plus développée par la suite et qui serait devenue incompatible avec la dernière version de WordPress ou autre. Dans ce cas précis, la gestion du thème ne pourra plus se faire par le Prestataire, sans droit à indemnités. En tout état de cause, le Prestataire pourra proposer au Client une nouvelle Proposition Commerciale pour l’installation d’un autre thème.
Les réalisations du Prestataire utilisent des logiciels développés par des tiers tel que WordPress, des plug-ins, un thème gratuit ou premium. En aucun cas, le Prestataire ne peut être tenu pour responsable des anomalies, bugs ou dysfonctionnement de ces outils qui demeurent sous la responsabilité de leurs auteurs, pas plus que des services éventuellement associés (réseaux sociaux, etc.). La mise à jour de WordPress ou autre et des modules sont sous la responsabilité du Client, sauf si celui-ci a souscrit un contrat de gestion de site.
Le Prestataire prend à sa charge les premiers frais inhérents au thème et aux plug-ins premium sous licence payante. Le renouvellement de ces licences est normalement inclus dans le cadre d’un contrat de gestion annuel, exception faite de modifications ultérieures des conditions de Vente du fournisseur du thème ou du plugin, engendrant une augmentation excessive des frais d’abonnement annuel. Dans ces conditions, le Prestataire ne renouvellera pas la licence concernée et ne pourra être tenu pour responsable.
Le Client, prévenu par le Prestataire des modifications de Vente du fournisseur, sera seul responsable de renouveler à ses frais ou les licences. En tout état de cause, le Prestataire pourra proposer au Client une nouvelle Proposition Commerciale pour l’installation d’un autre thème ou plugin.
31.7 Le Prestataire ne peut être tenu responsable de la perte de données sur les serveurs d’hébergement. Cependant le Prestataire s’engage à tout mettre en œuvre pour sécuriser les données du Client dans la limite de son champ d’action. Il s’agit ici d’une obligation de moyens et non de résultats.
Le Prestataire ne serait être tenu pour responsable du non-respect total ou partiel d’une obligation du Client et/ou d’une défaillance des opérateurs des réseaux de transport vers le monde Internet et en particulier de son ou ses fournisseurs d’accès. À ce titre, le Prestataire informe le Client que ses prestations sont indépendantes d’autres opérateurs techniques et que sa responsabilité ne peut être engagée par leur défaillance.
31.8 Le Client ne doit pas, de quelque manière que ce soit, par exemple par des bandeaux publicitaires, porter atteinte à la loi, à l’ordre public, aux bonnes mœurs et/ou aux droits des tiers (droit des marques, droit d’auteur, protection des mineurs, protection des bases de données, etc.). Le Client s’engage notamment à ne pas proposer de contenus à caractère pornographique, ni proposer ou laisser proposer des prestations commerciales qui ont un caractère pornographique et/ou érotique ou manifestement illicite ou attentatoire à l’ordre public (violence, incitation à la haine raciale, fourniture de produits ou services strictement prohibés sur le territoire, etc.).
Le Prestataire décline toute responsabilité légale et morale si le Client a trompé le Prestataire quant au futur contenu du Site contraire aux bonnes mœurs ou à contenu illégal, que ce soit en cours de mission ou après. Si un Client Commande un tel service à l’insu du Prestataire, le Prestataire se réserve le droit de divulguer toute information à la police et à la Justice.
Le Client sera tenu au versement immédiat d’une pénalité contractuelle de 3 800 (trois mille huit cents) euros par violation constatée, ce versement n’étant pas exclusif d’une demande judiciaire de dommages et intérêts. Il est précisé que le Client devra payer autant de fois la pénalité que le nombre de violations éventuellement constatées. Le Client sera tenu d’enlever sans délai toute référence au Prestataire sur son Site Internet.
31.9 En aucun cas, la responsabilité du Prestataire ne pourrait être engagée pour les préjudices indirects, tels que les préjudices financiers ou commerciaux, perte de commandes, perte de données, manque à gagner, atteinte à l’image de marque, perte de bénéfices ou de Clients (par exemple, divulgation inopportune d’informations confidentielles les concernant par suite de défectuosité ou de piratage du système).
Le Prestataire ne saurait-être tenu pour responsable d’éventuelles pertes d’exploitation résultant d’une indisponibilité temporaire ou permanente, partielle ou totale d’une boutique de commerce électronique.
31.10 La responsabilité du Prestataire ne saurait en aucun cas être engagée en cas de non-respect par le Client des autorisations légales et réglementaires, notamment en ce qui concerne le traitement des données.
La rédaction de « Mentions Légales », de « Politique de Confidentialité », de « Conditions d’Utilisation », de « conditions Générales de Ventes » (…), au même titre que tout contenu ne rentre pas dans le cadre du contrat. En aucun cas, la responsabilité du Prestataire ne pourra être engagée pour défaillance ou manquement de mise en ligne de contenu à caractère contractuel par le Client.

Article 32 — Confidentialité

Chacune des parties s’engage à conserver confidentiels, pendant la durée du contrat et après son expiration, l’ensemble des informations, documents, savoir-faire, base de données, mots de passe et codes confidentiels en provenance de l’autre partie dont elle pourrait avoir eu connaissance à l’occasion de l’exécution du contrat, et ne devra les divulguer à quelques tiers que ce soit, ni les utiliser en dehors des besoins du contrat.

Article 33 — Descriptions des services et sous-traitance

33.1 Le Prestataire se réserve le droit de céder tout ou partie de l’exécution des prestations à des Prestataires répondant aux mêmes exigences de qualification. Le sous-traitant interviendra alors sous la seule responsabilité du Prestataire et s’engagera à conserver confidentielles toutes les informations dont il aura connaissance à l’occasion des prestations.
33.2 Les Prestations du Prestataire s’articulent en trois étapes-clefs :
1/ Définition de la stratégie et élaboration du cahier des charges (selon les projets) avec validation commune des engagements réciproques de mise en œuvre du cahier des charges ;
2/ Production des supports digitaux ;
3/ Mise en œuvre du cahier des charges et/ou déploiement des différentes stratégies.
33.3 Toute demande du Client ne relevant pas du cadre des Prestations expressément visées dans la Proposition Commerciale et/ou du cahier des charges dûment validé entre les Parties fera l’objet d’une Proposition Commerciale de la part du Prestataire dans les mêmes conditions que la Commande initiale.
33.4 Toute annulation de la Commande rend acquis au Prestataire l’acompte qui y était joint sans préjudice des indemnités supplémentaires que l’Agence pourrait réclamer devant les tribunaux du fait de cette Commande. Le Prestataire se réserve le droit de mettre en œuvre à titre gracieux certaines prestations complémentaires à celles prévues contractuellement sans pour autant que ce geste commercial n’entraîne d’obligation à sa charge du Prestataire. Dans ce cas, le Client sera informé spécifiquement de la nature spécifique de telles Prestations.
33.5 Le Prestataire est autorisé, sans instructions contraires du Client, à sous-traiter l’intégralité ou une fraction du travail commandé par le Client.
33.6 Le prix des Commandes est exprimé en euros hors taxes (HT).

Article 34 — Loi applicable

Les présentes Conditions Générales de Ventes sont soumises à l’application du droit français. Elles sont rédigées en langue française. Dans le cas où elles seraient traduites en une ou plusieurs langues, seul le texte français ferait foi en cas de litige. Les parties s’engagent à rechercher une solution amiable à tout différend qui pourrait naître de la réalisation des prestations. Si elles n’y parviennent pas, les parties soumettront le litige au tribunal de commerce de Saint-Denis (île de la Réunion (976), DOM-TOM).